Our Process
Spencer Hill Communications prides itself on the steps it takes to help a client. 

Rather than blend in with the rest of the industry and focus on revenue, we set ourselves apart and focus on the best possible outcome for you.
By first making it a priority to learn about and thouroughly understand your company and its communication devices, we can evaluate which solutions would best fit your needs.
We then meet with you and your team to determine the most beneficial carrier for your business. 
Once complete, Spencer Hill doesn't fall by the wayside.  It stays always available, always accessible to you.      


Moving to...Spencer Hill has been one of the better moves in my career at Eastern. We are a medical and utility collection agency and multi facility call center so telecommunications is the lifeblood of our organization…The Spencer Hill principle... really took time to understand my business and supply solutions as well as address my concerns.  [They] still check in with me more than a year later.  [The] staff has worked with and for all of the major carriers and providers so they completely understand the business and how to cut through the red tape to provide a timely solution…I call into Spencer Hill day, night or weekend and any issue (and there have been very few) is immediately escalated and resolved…I feel like I've adopted a new in-house telecommunications department.  I would certainly recommend them highly.

 

Spencer Hill is an industry leading firm with matching capabilities, including 24x7 live answer support. Working for a family owned company that is over 100 years old we value the personal touch Spencer Hill provides, but can't afford to lose any of the productivity demanded by a business with 16 locations and near 24 hour operations. They have not disappointed us. In a relatively short period of time we have been able to leverage cost savings from multiple carriers as well as integrate Spencer Hill's LTE connectivity for redundancy. Although we have added more vendors, we were able to simplify the steps our helpdesk staff take for telecom related issues. Our new process is very simple. Call Spencer Hill's support team for any telecom related issue. Their support staff identify the appropriate resources and open support tickets as needed. Spencer Hill has enabled us to take advantage of a diverse set of connectivity options while consolidating and simplifying our support structure.

Evan Oliveri, Plimpton & Hills

Steve Zank, Eastern Accounts